Please Note: Due to the distance from our main warehouse some areas in Scotland and Northern Ireland will be subject to a Surcharge, an additional £38.95 will be applied to delivery, regardless of total order value. The postcodes that incur a delivery surcharge are as follows: AB, BT, DD, IV, KW, and PH. Delivery can take between 3-5 working days. Unfortunately, we do not deliver to the following postcodes: GY, HS, IM, JE, and ZE.

Orders are delivered by various means, usually by Tail lift vehicle. Please note that our general Delivery Service and those of our delivery Partners may involve deliveries being completed between the hours of 7.00am to 6.00pm. Due to insurance and health and safety regulations we are unable to transport goods into a Customer’s property. Ninety-five per cent of our deliveries will arrive on a pallet and will be delivered to the nearest accessible location (Kerbside Delivery*). If goods are delivered on a pallet - the items on the pallet will not be broken down or discharged by the delivering driver.

*Kerbside Delivery: Whilst every effort will be made to deliver your product to the nearest available delivery point, hazards or obstructions e.g. steps, lifts, uneven or gravel paths / driveways may necessitate the delivery being made to an alternative location nearest to the delivery vehicle.

When placing your order, please provide wherever possible, a mobile telephone number, as this will improve the level of service our delivery partners are able to provide to you.

We despatch our samples and small order consignments through appointed carriers, who may be able to advise you delivery information, direct to you, by SMS text messaging.

When ordering via PayPal, you will leave ishoptiles.co.uk and the transaction will go through with your default PayPal address. Therefore, your required delivery address will need to be present and confirmed within your PayPal account. Please ensure you provide a telephone number so we can contact/text you updates on delivery status. To amend/update please contact us via email customerservice@ishoptiles.co.uk or call 0333 303 1445.