30-Day Returns and 30-Day Exchange
ONLINE RETURNS … just in case you need it…
1) DAMAGED/INCORRECT DELIVERY
If you receive damaged or incorrect tiles you will need to inform us within 2 working
days of delivery. Please email us on returns@iShopTiles.co.uk with your order number
and images of the damaged or incorrect tiles. We will contact you and either refund
you or send replacements as quickly as possible.
2) SURPLUS
We will refund any tiles in their original boxes within 30 days of the date of delivery.
The customer will be liable to a charge of £30 for us to arrange the pickup as well
as a 30% restock charge.
The refund will be processed within 7 working days following our receipt of the
return, we will deduct the £30 and the 30% restock charge from the refund. If the
refund is less than £30 then the cost of pickup and the 30% restock charge will
need to be paid before the pickup is arranged.
3) CHANGE OF CHOICE
The customer will have the right to return the goods if they are not happy with
their selection. The goods must be returned to us in the original packaging. We
will arrange the pickup and the customer will be liable to a charge of £30 and a
30% restock charge.
This must be done within 30 days of receiving the order. Refunds will be processed
within 7 working days following our receipt of the return, original delivery costs
will not be refunded. We will deduct the £30 pickup cost 30% restock charge from
the refund. If the refund is less than £30 then the cost of pickup and the 30% restock
charge will need to be paid before the pickup is arranged.
For any returns, please contact our customer service team by calling 0333 303 1445
or emailing them on returns@iShopTiles.co.uk and a representative from the returns
team will contact you. Please ensure you include your order number with any correspondence.
30 DAY EXCHANGES… just in case you change your mind…
As well as our 30 day refund and returns policy, we are proud to offer a 30 day
exchange period. This means that you are still able to return any unwanted tiles
back to us within 30 days of your original purchase date for a tile exchange. If
you have had a rethink about your tiles or change of heart about your style, you
have 30 days to let us know and we will provide you with an exchange for your preferred
tiles. The customer will be liable for a pickup cost of £30 and a delivery charge
of £30 for the preferred tiles. This will need to be paid prior to the pickup taking
place and can be paid by calling our customer service team on 0333 303 1445.
Please ensure your unwanted tiles are returned:
1) Unused & Uninstalled
All purchased tiles from iShopTiles have not been used. All tiles have not been
previously installed or fixed.
2) In Good Condition
All tiles are in good condition, suitable for resale.
3) Original Packaging
All tiles are in their original tile packaging.
The tiles must be returned in the original packaging to our main distribution warehouse.
Please contact us prior to wanting to exchange your tiles so payments for pick up
and delivery of your preferred tiles can be taken. This must be done within 30 days
of receiving the order. Unfortunately, we do not accept exchanges on adhesives and
grouts, only tiles. We do not accept exchanges on clearance and job lot items. Exchanges
will be processed within 7 working days following our receipt of the return, original
delivery costs will not be refunded.